Friday, March 23, 2007

A few notes to American Airlines

Have given American Airlines a hard time recently
The unspoken advice in all of this was that American needs to focus a little more on the customer experience and a little less of just assuming that the word American would be enough to ensure continued customer patronage. Never imagined that I would have to give advice that American Airways should employ airline pilots that were not drunk!!! News out yesterday that an AA pilot was 6-7 times over the airline flying limit as he stumbled into the cockpit, with plans to fly from Manchester to Chicago. So a new list for American to improve its service - better seats, better business class seats, stop trapping customers on your planes for hours at a time with no water and keep the drunk guys away from the controls.

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