Thursday, August 23, 2007

Spirit Airlines CEO crowned technology and customer service superstar

The CEO of Spirit Airlines - Ben Baldanza - is the lead candidate for our tech loser of the year award. If the Consumerist and other blogs are right Mr Baldanza pressed reply all to a email instead of regular reply. The person on the other end of the email who was not supposed to receive the reply was a customer with a complaint. Mr Baldanza's reply to the customer service agent who was supposed to receive the email was
Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny
Not sure what displays more genius - bashing the wrong key on outlook or being so dismissive of annoyed customers.

Full text of email is here

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