Sunday, January 13, 2008

American Airlines Ex-CEO Bob Crandall in "Man Fires Dog" story

Great video and story from the Consumerist on airline cost cost cutting gone mad with American Airlines Ex-CEO Bob Crandall discussing the merits of combining animal wrangling with ruthless micro management.


Anonymous said...

I truly believe every word of that story. I remember sitting in business class with Bob Crandall. Crandall was getting upset that the service was not up to standard and told a flight attendant that either he get a move on or the flight attendant would be the example Crandall would use when replacing him and all his colleagues with self service machines. ...Virgin America anybody?

Anonymous said...
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