Thursday, March 10, 2011

CustomerUnderground is mad as hell and low cost carriers are to blame

Over at the CustomerUnderground I posted a 5,500 word rant about my living, loving and hating Dell. CustomerUnderground co-founder "Higherthanexpectedcallvolumes" has posted a piece that might interest you. He has put up an old school customer I've-had-enough-a-thon about the low cost carrier business. The trigger the story of a nurse who tried to help another passenger on a Jetstar flight. As a result she missed her return journey and Jetstar tried to charge her to rebook her flight.

Check out the rant here - it is called "Why do Low Cost Airlines Hate their Passengers (and What Do We Do About it)?"

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