Came across an post today called "MakeMyTrip.com: The Story of Online Travel Booking Startup" on the WorkHomeMoney blog. Is an interview with MakeMyTrip founder Deep Kalra. MMT is the biggest of the four local OTAs (other three are Yatra, Cleartrip and the now Travelocity owned Travelguru).Assuming the quotes are correct there are some interesting size and performance metrics in the post.
"1. Makemytrip.com is now making $5 million in US dollars of profit this year.Other facts from the post I did not know is that MMT have 20 physical stores
2. The gross booking reached about $500 million.
3. Revenues are up 88% during the recession.
4. One-out-of-every-twelve domestic flights in India is booked via MakeMyTrip.com.
5. It sells 2,500 of railways tickets (the second largest category in travel) every day."
For more background info on Indian market see my post from last year here.
Also Interview with Travelocity/Zuji regional boss Roshan Mendis on Travelguru acquisition here.
5 comments:
makemytrip customer service is horrible. More than the customer service its the policy or whatever they follow. Their policies are so not customer oriented and its a nightmare to even have simple things like travel dates changed with them.
makemytrip customer service is very good for travelers that then can use it easily when they go for a travel. Now-a-days people are using this site more much. I think it will be more popular in coming years.
http:gurmendersingh.blogspot.com
Re: Gurmender's post of 16 january 2010 - perfect exercise for 'Put this in correct word order for 5 marks' (and make sense too). What a great hoot!
Make My Trip has definitely made a great name for itself in the Indian Market and created a lot of competition in the local market. However their profitability is be question mark along with customer service.
http://arounddelhi.com
I had good experience with MakeMytrip when I opt for Goa Holiday Packages. It was really nice and specially the accommodation provided by them..Quite Satisfied.
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