Monday, May 26, 2008
The Airline Industry - NPR Style - Interview with Scott McCartney of the WSJ's Middle Seat
Interesting listen via a NPR Fresh Air Podcast with an interview with Scott McCartney, of the "Middle Seat" column for The Wall Street Journal. Interview discusses domestic air travel issues in the US, particularly the trend towards more and more hidden fees such as bag check in and changing approaches around being standard on the tarmac. I touched on this in my Gotcha Capitalism post. While the interview is targeted at consumers not industry insiders I found it a good update on the last year's worth of effort by US based airlines to extract extra bucks from consumers. At the thirty minute mark McCartney discusses some the revenge tactics that wronged consumers have been using against airlines - through the leaving of discussing things in the middle seat.