Tim Hughes puts the boot into the highs and lows of the online travel business (with an Australasian/Asian bias) with some blogging about consuming and loving travel thrown in.
Sunday, January 13, 2008
American Airlines Ex-CEO Bob Crandall in "Man Fires Dog" story
Great video and story from the Consumerist on airline cost cost cutting gone mad with American Airlines Ex-CEO Bob Crandall discussing the merits of combining animal wrangling with ruthless micro management.
2 comments:
Anonymous
said...
I truly believe every word of that story. I remember sitting in business class with Bob Crandall. Crandall was getting upset that the service was not up to standard and told a flight attendant that either he get a move on or the flight attendant would be the example Crandall would use when replacing him and all his colleagues with self service machines. ...Virgin America anybody?
2 comments:
I truly believe every word of that story. I remember sitting in business class with Bob Crandall. Crandall was getting upset that the service was not up to standard and told a flight attendant that either he get a move on or the flight attendant would be the example Crandall would use when replacing him and all his colleagues with self service machines. ...Virgin America anybody?
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