My heart goes out to Gareth Kirwood and David Noyes of British Airways. According to e-tid.com (registration required) and a statement from BA they have left their roles of Director of Operations and Director of Customer Services respectively "follow[ing] the airline's move to Terminal 5". The hunt is on for a COO to replace the two. T5 was a bad launch for customers but also one for BA staff.
thanks to PeaceLoveHarmony on flickr for the photo