Be Nice. Really Nice. All the time.

Madame BOOT speaks...
Article in the SMH about Qantas, fresh from its publicly humiliating failed PE bid, is planning to restructure by splitting the business into 4 distinct units. I'm so over the restructuring and the decentralising and the change management programs, really business strategy is a lot faster and simpler than that. Be nice to your customers. That's it. Just be nice.