My heart goes out to Gareth Kirwood and David Noyes of British Airways. According to e-tid.com (registration required) and a statement from BA they have left their roles of Director of Operations and Director of Customer Services respectively "follow[ing] the airline's move to Terminal 5". The hunt is on for a COO to replace the two. T5 was a bad launch for customers but also one for BA staff.thanks to PeaceLoveHarmony on flickr for the photo
T5 opening would have been their biggest gig. They failed it, failed customers and damaged the brand. I suspect had this been a Qantas issue your heart wouldn't have gone out to two senior senior executives who failed in their prinicple duties.
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