tag:blogger.com,1999:blog-29875741.post4993912645481679035..comments2024-03-09T20:40:14.660+11:00Comments on The BOOT - The Business of Online Travel: Leaving your passport at home stories over at Travel RantsTim Hugheshttp://www.blogger.com/profile/05383381229302650553noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-29875741.post-23964757393508444762009-01-31T02:54:00.000+11:002009-01-31T02:54:00.000+11:00Can't believe that story! Hhehe!Can't believe that story! Hhehe!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29875741.post-6853479007096782832009-01-29T20:39:00.000+11:002009-01-29T20:39:00.000+11:00@Gwen - I agree with you. I believe that lying to...@Gwen - I agree with you. I believe that lying to you customers is never a good strategy. But if I put on my airline hat, their thinking is <BR/><BR/>1. Get the customers at the gate and keep them there. If they go anywhere else then we will lose one of two of them and be further delayed should we have to remove their luggage<BR/><BR/>2. You never know if things might improve and we find a way to get out of here faster.<BR/><BR/>I hear those arguments but there are ways to manage them without lying to customers.Tim Hugheshttps://www.blogger.com/profile/05383381229302650553noreply@blogger.comtag:blogger.com,1999:blog-29875741.post-47546910691441182012009-01-29T18:15:00.000+11:002009-01-29T18:15:00.000+11:00Seriously? How can they do that? I mean, good for ...Seriously? How can they do that? I mean, good for you...but for the rest of the passengers?Anonymousnoreply@blogger.com